Problem: Window Doesn't Open
Do you have a pop-up blocker within your browser? Most modern browsers do and it may be blocking the window from popping up. Please check your pop-up blocker settings or try again with a different internet browser such as Internet Explorer, Mozilla Firefox, or Google Chrome. If that still doesn't work, login to you account and then manually launch the job alert window with this link.

Problem: Audio Alert Does Not Play
Try clicking the Test Audio Alert link. If a sound does not play, ensure that you have the latest version of Adobe Flash Player installed. After updating to the latest version, log out of Sub Sidekick, close out all your browser windows, log back into Sub Sidekick and try again. If the audio alert still does not play, try again with a different internet browser such as Internet ExplorerMozilla Firefox, or Google Chrome.

Problem: No Jobs Are Displayed
Try clicking the Test Audio Alert link. If a job does not appear, log out of Sub Sidekick, close out all your browser windows, log back into Sub Sidekick and try again. Next, try clearing your browser cache. 
To clear your cache, open the Job Alerts window and refresh the page using the appropriate method below:

In most Windows and Linux browsers:
  • Hold down  Ctrl and press F5.

In Apple Safari:

  • Hold down  Shift and click the Reload toolbar button.

In Chrome for Mac:

  • Hold down  Cmd and press R.

In Firefox for Mac:

  • Hold down  Cmd and press F5.

If Sub Sidekick has found a job for you in the past 24 hours, you can click the Show Recently Found Jobs link to test the alert system. After clicking this link, you should see some jobs from the past 24 hours appear. If the job still does not display, try again with a different internet browser such as Internet ExplorerMozilla Firefox, or Google Chrome.

Problem: The Font Is Too Small
You can adjust your browser font size so that it is easier to view the text in the job alert window.